XM, the global online trading broker serving more than 20 million clients across over 190 countries, has received three distinctions at the FinanceFeeds Awards 2026, winning the Global Customer Service Excellence Award 2026, Most Reliable Mobile Trading Platform Globally, and Best Gold Trading Conditions.
The three awards recognise different parts of XM’s trading proposition, from the support traders receive before and after placing a trade to the technology they use to access financial markets and the conditions available when trading one of the world’s most closely watched assets.
For more than 15 years, XM has developed its brokerage services around accessibility, execution reliability, education and customer support. The broker offers access to more than 1,400 financial instruments, including forex, stocks, indices, commodities and precious metals, while supporting trading through both mobile and desktop devices.XM has executed more than 13.5 billion trades over its operating history. Its combination of broad market access, relatively low account-entry requirements, multilingual service and extensive educational resources has helped the company establish a substantial international presence across both established and emerging trading markets.
Three Awards Reflecting the Complete Trading Experience
Receiving three FinanceFeeds Awards in the same year reflects the increasingly interconnected nature of the modern trading experience.
Execution technology alone is not enough if traders cannot easily access their accounts while away from a desktop. Competitive pricing has limited value if customers cannot obtain timely assistance when they encounter an account or platform issue. Similarly, an intuitive mobile application must still connect traders to reliable market access and suitable trading conditions.
The Global Customer Service Excellence Award 2026 speaks to a part of online trading that tends to get less attention than spreads or leverage but often matters more when something goes wrong. Brokers now serve clients across dozens of languages, time zones and regulatory regions, and traders expect help with everything from account verification and payments to platform issues and trade-related questions. Customer service is no longer just a support desk sitting behind the trading product; for a large international broker, it is part of the product itself. The real test is whether that support remains useful when client numbers run into the millions and requests arrive around the clock. As a multi-regulated broker serving clients globally, XM supports traders in more than 30 languages, helping make that assistance accessible across a wide range of markets.
The Most Reliable Mobile Trading Platform Globally award lands in an area where the industry has changed dramatically. Mobile trading used to be the backup option for checking a position away from a desktop. For many traders today, it is the main screen. That puts much more pressure on brokers to deliver stable pricing, fast order entry, charting, deposits, withdrawals and account controls inside one app. Reliability becomes especially important during major economic releases or sudden market moves, when traffic jumps and a few seconds of delay can matter. In this category, the question is not how many features an app has, but whether traders can actually depend on them when markets get busy. XM lets traders access their trades anywhere and at any time across all devices, supporting a more flexible trading experience as mobile use becomes increasingly central.
Best Gold Trading Conditions is even more specific. Gold has become one of the most heavily watched instruments among retail CFD traders, with activity often surging around inflation data, central-bank decisions, interest-rate expectations and geopolitical events. That makes trading conditions on XAU/USD particularly easy to test. Spreads can widen quickly, volatility can push execution systems harder, and overnight financing can become an important part of the cost for traders holding positions longer. An award focused purely on gold therefore looks at one of the tougher markets for a broker to price and execute consistently, rather than judging the platform on broad averages across hundreds of instruments.
Taken together, the three awards cover very different parts of the trading experience: what happens when a client needs help, what happens when they trade from their phone, and what happens when they enter one of the market’s most active and volatile instruments. That combination makes the recognition more interesting than a broad “best broker” title because it looks at three areas traders deal with directly in everyday use.
Continuing to Invest in the Trading Experience
The three FinanceFeeds Awards 2026 add to XM‘s track record as an international broker operating across retail forex and CFD markets.
Since entering the market more than 15 years ago, the company has expanded its range of instruments, platforms, educational resources and customer-support services while maintaining operations across numerous international jurisdictions.
The FinanceFeeds Awards recognise achievement across the trading, fintech, digital assets, payments and financial-market infrastructure sectors.
The awards evaluate companies using a combination of quantitative performance indicators, product capabilities, technological development and industry expertise. Particular consideration is given to providers addressing practical challenges faced by financial institutions, brokers, trading firms and other market participants.
“XM’s three awards recognise these different elements as parts of a broader trading ecosystem. The Global Customer Service Excellence Award 2026 highlights the broker’s emphasis on multilingual assistance and ongoing client support. The Most Reliable Mobile Trading Platform Globally award reflects the growing importance of stable, accessible mobile trading, while the Best Gold Trading Conditions recognition acknowledges XM’s offering in a market that remains central to both active trading and global macroeconomic positioning,”concluded FinanceFeeds EIC Nikolai Isayev.